About our service and business

Learn how we work with our most frequently asked questions.

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1How do I know I can trust Reality Source Cleaning Services?
Reality Source is family owned and operated and have been busy at cleaning houses and commercial buildings in the Cleveland, OH area since 2007. We are a professional and uniformed cleaning service which can take care of all of your maid services and cleaning needs. You always have access to our main office to discuss your professional cleaning service.
2What type of guarantee do you offer?
Absolutely Yes! While we go to great lengths to assure your satisfaction, if you find any housecleaning issue at all, contact us. We will come back and clean any specific area that didn’t meet your expectation if you contact us within 24 hours after the initial cleaning.
3How will our relationship work?
We offer customized home cleaning service as well as commercial business plans to those in and around Cleveland including flexible service plans and can work around any schedule. No Contracts! We make sure to communicate everything with you to assure that your cleaning needs are addressed completely and easily so you can get going with your busy life and leave the cleaning to us.
4What should I do before a home cleaning service?
It helps if you take a moment to pick up toys, clothing or other items just so we don’t have to guess where they might belong. That’s it! We do all the house cleaning so you don’t have to worry.
5Do I have to be home during house cleanings?
No. But you can be if you like. Some of our customers stay home, others prefer to go about their day without worrying about it and will give Reality Source Cleaning a key to their home or office. All keys are individually coded and cross referenced so you can be assured of security and we are more than happy to work whether you are there or away.
6What time does Reality Source Cleaning arrive?
We show up when you need us to! Our flexible scheduling allows you to decide when is the best time to come in and clean.
7What if something is damaged during a home cleaning?
We treat your home and office as if it was our own and accidents rarely occur. If they do, and because we are fully insured, claims can be filed when appropriate and anything that is damaged will be repaired or replaced.
8What if a spot was missed?
Reality Source Cleaning Service is passionate about getting into every nook and cranny, if there is something we missed however, call us within 24 hours and we will be back to correct the mistake at no charge to you.
9Am I liable for worker's compensation, insurance or employment taxes?
No. Reality Source is a simple, worry-free home cleaning service solution. Personal liability with regard to work-related injury and social security taxes are all handled through our own offices.
10Do you provide cleaning supplies or equipment?
Yes. The Reality Source Cleaning Service uses only safe products for your home or office space. If you prefer us to use yours, we can talk about it, but there is no need for you to stay stocked up on items when we have our own on stock at all times.
11What happens if I need to reschedule?
Please call Reality Source 72-hours before your regularly scheduled home cleaning if you need to reschedule. We will do our best to accommodate your scheduling needs.
12How do I pay?
Payments for residential and commercial cleaning services are due the day of your scheduled cleaning service. You can pay by leaving a check made payable to Reality Source Cleaning, or we do accept credit cards which we can keep on file for your convenience. (Visa, MasterCard, Discover, American Express).
13How does Reality Source Cleaning disinfect with safe cleaning products?
We offer non-acidic, pH balanced green house cleaners without petroleum, alcohol, ammonia or other chemicals that irritate skin or harm the environment. We sometimes use other disinfectants along with green house cleaning products, usually during the initial cleaning to assure sanitation, but we can tailor our products per your request.
14How is Reality Source Cleaning Green?
Reality Source Cleaning cares about the planet. We work hard to recycle and reuse by refilling cleaning bottles, using fewer products that are safe for the environment, pets and people.
15How soon can I schedule an appointment?
Contact us for a free, no-obligation consultation and to schedule your house cleaning. It’s as easy as that.
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17How much does it cost to have my home cleaned?
Reality Source customizes cleaning per your needs and the size of the home and frequency of the cleaning schedule you arrange, so costs will vary. Specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. We are flexible and will work with you to arrange a cleaning schedule that is within your budget.
18How can I share my Reality Source Cleaning experience?
You can let your friends and family know about your great experiences with our cleaning services by “Liking” Reality Source on Facebook. Our Facebook page offers inside information on promotions, deals and tips to our fans. Our office will also request your feedback through online reviews and you can always share your story with the Home Office.

If you have any question, feel free to call us

(216) 862-1166

Monday - Friday, 8:00 AM - 4:00 PM